ActiveChat Reviews

ActiveChat Reviews

How about upgrading to an all-in-one customer service automation platform that reduces those hefty monthly fees for SaaS software providers? Imagine having AI-assisted live chat, self-service automation, conversational marketing, and more in one package. Best of all, it runs on your private cloud or on-premises. So, is it a game-changer for your customer service?

Yes, it is ActiveChat that keeps an eye on how customers feel, jumps in at the perfect time, and even suggests products or services using smart AI recommendations. It is a chatbot platform designed for creating chatbots for your website, Facebook Messenger, Telegram, and SMS. With it businesses can make chatbots that understand natural language and react to customers’ feelings.

Additionally, just like artificial intelligence stocks it enables admins to track customers’ engagement on the company website, automate tasks that keep popping up, and understand how well agents are doing through analysis. It also lets managers predict what customers might do next, share info with team members in other departments, and keep an eye on agent chats and customer reactions as they happen.

Let’s learn about ActiveChat’s features, how to build a chatbot and boost your sales using its recommendations, and more. Also, learn Is investing in this chatbot platform is worth it.

What is ActiveChat?

ActiveChat is a platform that assists call centers, eCommerce, and customer service businesses in automating customer interactions across various channels like email, SMS, website, Facebook Messenger, etc. Create your assistants to handle customer queries and optimize your support operations effortlessly. It automatically sorts visitors based on past chats and sends the right conversations to the right live agents.

How To Create an Active Chatbot? Step-By-Step Guide

When you start building your chatbot, it uses a visual flow builder. With this tool, creating a chatbot flow and connecting messages is simple. Pick an element from the left side and drag it into the flow builder. Then, connect it with other elements using arrows. A helpful feature is the message prompt in the bottom right corner. You can ask any questions if you get stuck.

Overall, the interface is user-friendly, and setting up your chatbot is straightforward. However, learning might take longer than chatbot platforms like ManyChat. Voiceflow or Chatfuel because they look more technical.

But creating an Active Chat chatbot is easy! Here’s how to get started:

1. Sign up

Head to the ActiveChat website and create an account. To create an account, you need to get a demo. After getting the demo, you can create an account at Active Chat. After signing up, log in to your account, leading you to the active chat dashboard.

Active Chat

On the dashboard, you’ll find all the chatbots you’ve made with Active Chat tool, and on the left, there’s a menu with “Bots,” “Account,” and “Docs.”

SMS bot

To create a chatbot, click on the new bot. When starting with ActiveChat, you can begin from scratch or copy an existing project.

To create a chatbot, click on the new bot. When starting with ActiveChat, you can begin from scratch or copy an existing project.  Opting to “Start new” allows you to create a fresh project, building your chatbot from the ground up. Alternatively, you can “Copy existing bot,” which duplicates an existing project that enables you to make modifications or use it as a template for a new bot. Once you’re ready to proceed, click “Next” to continue.

facebook chatbot

Next, you can upload an image for your bot if you have one ready, or you can skip this step and do it later. Enter a name for your bot in the designated field. You can name it anything you like, such as “23” or “My Bot.” Then, select the language your bot will use for communication. Once you’ve completed these steps, click “Next” to proceed. It will take you to the next stage of creating your new AI bot.

best chatbot for facebook

Your agent is nearly complete! The next step is to upload your knowledge data. It includes any information or content you want your chatbot to access when interacting with users.

chatbot for facebook

2. Design Your Chatbot

Use the intuitive interface to design your chatbot’s conversational flow. The information/Skills section allows you to input information and define the skills or abilities that you want your chatbot to have. You can provide it with knowledge about your products, services, FAQs, and other relevant information.

activechat appsumo

3. Add integrations

Connect your chatbot to other tools and services to enhance its functionality. It could include integrating with your CRM system, e-commerce platform, or analytics tools.

Here, you can use the components according to your needs.

1. Talk: In this section, you can define the conversational flow of your chatbot. You can create dialogue paths, set up responses to user inputs, and design how your bot interacts with users.

2. Event: Events are triggers based on specific actions or conditions. You can set up events to initiate certain actions within your chatbot, such as sending a message or updating user information.

3. Logic: Logic refers to the rules and conditions governing your chatbot’s functions. You can define logic to determine how your bot responds to user inputs, handle different scenarios, and decide based on specific criteria.

4. Timers: Timers allow you to schedule actions or events at specific times or intervals. You can use timers to send users automated messages, reminders, or notifications.

5. Users: This section allows you to manage and track user interactions with your chatbot. You can view user data, track conversation history, and analyze user behavior to improve your bot’s performance.

6. Integrations: Integrations enable your chatbot to connect with other systems or platforms, such as CRM software, e-commerce platforms, or messaging apps. You can integrate your bot with various tools to enhance its functionality and streamline workflows.

7. E-commerce & Shopping cart: If you’re creating a chatbot for e-commerce purposes, this section allows you to set up features related to product listings, shopping carts, and payment processing.

8. NLP: NLP enables your chatbot to understand and interpret human language. You can use NLP tools and features to analyze user inputs, extract meaning, and generate appropriate responses.

4. Test Your Chatbot

Before deploying it, test it thoroughly to ensure it’s working as expected. You can use the testing tools provided by it to simulate conversations and identify any issues.

activechat appsumo

Receiving a Low Confidence Score Error From the Chatbot

ActiveChatbot

This error message indicates that the chatbot encountered a low confidence score or a problem with the AI model while attempting to respond to the user query. There may be missing knowledge data or an issue configuring the chatbot’s AI model.

Handling the knowledge behind a chatbot project is a major challenge for conversational designers. Over the years, it has seen many methods, from basic text files to fancy tools like Google Docs. However, managing knowledge for a complex chatbot project isn’t easy.

That’s why it created an advanced knowledge management system right within the bot development platform. It makes building intricate chatbots and managing their knowledge much simpler. In addition, it works seamlessly with the chatbot development process. You can even test your chatbot directly from the knowledge management interface to ensure it uses the knowledge correctly.

After completing this process, you’ll have access to automatically generated responses that can be used by both your chatbot and live chat agents as conversational prompts. Active chat currently supports three types of business knowledge sources:

After completing this process, you’ll have access to automatically generated responses that can be used by both your chatbot and live chat agents as conversational prompts. Active chat currently supports three types of business knowledge sources:

  • Website links: These can include frequently asked questions, blog posts, marketing materials, online shop listings, and more.
  • PDF or DOC file documentation: This includes standard operating procedures (SOPs), letters, business documents, and other written materials.
  • Conversation logs: These can come from your live chat engine or other customer service tools like Zendesk, Intercom, Drift, or Hubspot. They provide valuable insights and historical context for improving chatbot responses and agent interactions.

5. Run

Once you’ve configured all the components of your chatbot, you can use the “Run” button to deploy your bot and make it live. It allows users to interact with your chatbot in real-time.

Monitor and optimize your chatbot’s performance and adjust as needed. Use the analytics tools provided by it to track metrics such as engagement rates, response times, and user satisfaction.

How To Connect Chatbot With Your Site Or Facebook?

To connect the chatbot to your site or any platform, go to the dashboard and choose the boot you want to connect.

activechat ai

1. Click on the setting icon and go to integrations.

active chat ai

2. You can choose the platform to which you want to connect the chatbot. If you want to connect the chatbot to Woocommerec, click on the setting icon

Activechat ai

3. Add the URL of your Woocommerec store, and click on connect.

Activechat

Features of ActiveChat

Here are the key features of Active Chat.

1. Users

It allows you to access conversation histories and user information to facilitate personalized interactions. You can assign custom fields and tags to users, enabling segmentation and targeted messaging. This segmentation capability extends to sending broadcasts and sequences to specific user segments, enhancing engagement and communication. 

2. Messages

With it, you can send broadcasts and sequences to your users, delivering messages based on predefined conditions. While the platform supports multiple languages, translation may not be straightforward. Additionally, it incorporates AI and NLP capabilities for keyword recognition and intent understanding to enhance the chatbot’s conversational abilities

3. Channels 

It supports deployment across various channels, including websites, Facebook Messenger, Telegram, SMS, Slack, Skype, and email. Integration with Twilio allows for SMS messaging while sending emails through website/email server integration incurs no additional costs.

4. Integrations

The platform offers built-in live chat functionality for real-time communication. Integration with Google Sheets and Google Calendar streamlines workflow management, while API calls enable seamless connectivity with other applications. While direct integrations with Zapier and Make are unavailable, they can be achieved through JSON webhooks.

5. Marketing

It provides versatile marketing capabilities, including Facebook Messenger-like and native website widgets for easy engagement. Tailored proactive messages can be sent based on website URLs, and customized messaging can be crafted according to user behavior, such as page visits.

Furthermore, you can connect Facebook Ads to your chatbot, create landing pages, and generate QR Codes and custom URLs. However, features like One-Time Notification, Recurring Notifications, and auto-reply to Facebook comments are not supported.

6. AI & NLP

With It, you can identify keywords and grasp the user’s intent effectively. ActiveChat’s built-in functionality allows you to define intents, associate multiple training phrases with each one, and determine appropriate responses, whether simple messages or more complex chatbot flows (referred to as “skills” within Active Chat).

Additionally, it offers integration with Dialogflow. This integration lets you extract user intents, leveraging Dialogflow’s extensive language support and entity recognition capabilities. It’s worth noting that you cannot use both ActiveChat intents and Dialogflow simultaneously. You must choose one approach for intent recognition and response generation.

7. Analytics

While I emphasize the significance of analytics, its analytics feature is quite basic. It offers insights into user numbers and growth but lacks more detailed metrics for assessing chatbot performance and identifying areas for improvement.

8. eCommerce

It shines in eCommerce integration. It easily integrates with Shopify and WooCommerce, allowing direct purchasing within the chatbot interface. This feature sets it apart from many competitors, offering users a convenient and efficient shopping experience.

9. Templates & Cloning

It provides a selection of 18 templates for quick chatbot setup. Additionally, you can duplicate chatbot flows and elements to expedite chatbot development. However, the platform does not support custom template creation or sharing, limiting flexibility in template management.

Support

It offers comprehensive support resources, including video tutorials, extensive documentation, and customer support via live chat and email. These resources ensure users receive assistance and guidance whenever needed, fostering a supportive chatbot development and maintenance environment.

Activechat Pricing and Plans

ActiveChat pricing

1. Company License

It is ideal for businesses and agencies. Company License offers a single installation with unlimited projects. It includes essential features such as,

  • Live chat automation
  • Natural language bots
  • Visual chatbot builder
  • Multiple chat channels
  • Customer CRM tools
  • Reporting and analytics

2. Developer License

It is designed for enterprises and developers. A Developer License provides unlimited installations and projects. This license empowers developers to customize the platform, add new features, and even resell it to other companies. It offers additional functionalities like,

  • Billing system
  • TypeScript code access
  • Developer documentation
  • Dedicated support

Limitations Of ActiveChat

ActiveChat does come with a few limitations to consider:

1. Optimization

Unfortunately, it does not offer optimization features such as A/B testing. It limits users’ ability to refine and enhance chatbot performance through experimentation and data-driven insights.

2. Analytics

It offers minimal analytics, making it challenging to evaluate chatbot performance and identify areas for improvement. Optimizing and refining the chatbot’s functionality may be more difficult without comprehensive data insights.

3. Zapier/Integromat Integration

Currently, it lacks direct integration with Zapier or Integromat. While it’s possible to connect through JSON code, this may pose a challenge for users who are not familiar with coding. These integrations are valuable for connecting the chatbot with a wide range of other software applications that enhance its functionality and interoperability.

4. Chatbot Channels

Although it supports deployment on various channels like websites, Facebook Messenger, Telegram, SMS, Slack, Skype, and email, it lacks integration with popular platforms like Instagram and WhatsApp. This limitation may restrict the reach and accessibility of the chatbot, especially for users who prefer these channels for communication.

FAQs

After the initial license fee, no hidden or recurring costs are associated with using the software. Operating costs may vary based on conversation volumes but are generally low. Additionally, some ActiveChat projects utilize free private cloud plans.

Currently, we offer on-premise and private cloud installations only. Managed hosting plans will be available for ActiveChat in 2024.

ActiveChat from providers like Google, Amazon, and DigitalOcean can be deployed in your private cloud account. Alternatively, it can run on your dedicated server within your company network.

Yes, they encourage non-profit organizations to use ActiveChat. You can contact support for more information on non-profit discounts.

Final Verdict

On the positive side, ActiveChat offers a user-friendly interface with many chatbot elements. You can enhance user interactions by adding custom fields and tags, segmenting users, and sending broadcasts and campaigns. The integration with DialogFlow enhances the chatbot’s capabilities, and the built-in live chat feature is convenient.

Additionally, it supports deployment on multiple channels, and its advanced website widget provides a seamless user experience. Notably, its eCommerce integration is one of the best available, allowing for direct purchasing within the chatbot interface.

However, it’s essential to consider the limitations. While it offers many features, its minimal analytics hinders in-depth performance analysis. Additionally, the platform lacks optimization features like A/B testing, which may limit the ability to refine and enhance chatbot performance over time.

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