Voiceflow Reviews 

Voiceflow Review

In today’s era of AI revolution, the ability to use AI technology is becoming increasingly valuable. One exciting application is the creation of AI smart assistants, also known as AI chatbots. AI chatbot software can understand words that haven’t been specifically taught beforehand. It uses what it already knows to reply. It lets website visitors talk naturally, saying what they want in their own words. You can use AI Chatbots for businesses and websites.

The voiceflow platform is for making chatbots that talk to you. It helps you design and test them easily. You can then put these chatbots on devices like Google Home, Voiceflow Alexa, and Amazon Alexa. I will show you all the basics you need to know to get started creating AI chatbots using VoiceFlow AI. We also learn why it is the right choice for making your chatbots. Let’s see!

What is Voiceflow?

Voiceflow is a tool for creating and testing voice and chatbots. It helps you design how your bot will interact with users. However, if you want to launch your bot on Google Assistant or Amazon Alexa, it’s best for larger businesses as it often involves programming. Right now, it is mainly used for designing and testing bots, not launching them. So, it doesn’t offer features like live chat, integration with other systems, or analytics. Below I’ll discuss in detail Voiceflow Reviews.

How To Create a Voiceflow Chatbot?

Here is a step-by-step guide to creating your own AI chatbot with this tool.

Step 1: Get Started

1. Visit VoiceFlow: Head to voiceflow.com. Sign up for a free account if you haven’t already. Click on “Start Building.” 

Voiceflow Reviews

2. Create a New Assistant: When you sign in, you’ll see the option to create a new assistant. 

Voiceflow templates

Name your assistant, choose modality, chat or voice, choose its language, and click continue.

Voiceflow whatsapp

3. Adding Members (Optional): You can add members here. If you’re working solo, you can skip adding team members.

4. Create Assistant: After filling in the details, click “Create Assistant” to initiate your chatbot project.

Voiceflow set ai

Step 2: Building Your Chatbot

1. Explore Canva: Here, you’ll design your chatbot’s conversation flow. You can explore all blocks, Voiceflow buttons, entities, intents, set ai,Chatgpt according to your needs.

2. Testing Your Chatbot: After adding blocks and before you start building, take the time to test each block individually. Use the “Start Test” feature to interact with the blocks and understand their functions.

Voiceflow login

Step 3: Understanding the Basics of Blocks

There are several blocks that can be used according to your needs.

Voiceflow github

1. AI Section: Get the AI section, where you’ll find blocks for generating AI-driven responses. You can explore options for customizing AI models and controlling response generation.

2. Talk Section: Here, you can try different types of blocks for delivering content to users, like text messages, images, and cards.

3. Listen to Section: Here, you can explore capturing user input using buttons, choices, and intents.

4. Logic Section: In this section, you can understand how to implement conditional logic, set variables, and introduce randomness into your chatbot’s responses.

5. Dev Section: In this section, you can explore more advanced features like making API calls and writing custom JavaScript code.

Create unique answers for your chatbot by using information, understanding what users say, and deciding what to say next. Keep trying out your chatbot while you make it, checking if everything works well each time you add something new. Ensure your chatbot talks in a way that’s easy for people to understand and makes sense. Fix any problems to make sure users have a good time talking to it.

Step 4: Publishing Your Chatbot

1. Finalize Your Chatbot: When satisfied with your chatbot’s performance, it’s time to publish.

2. Versioning: Create a version for your chatbot and give it a name (e.g., Version 1).

3. Publish: Click “Publish” to make your chatbot live.

Voiceflow gpt

4. Embed Widget: Click on embed widget. 

Voiceflow hackathon

Copy the provided code snippet and embed it into your website’s HTML to integrate your chatbot. 

Voiceflow integrations

Congratulations! You’ve successfully built and deployed your own AI chatbot using Voiceflow app.

Why do Errors Occur Frequently in Hinder Chatbot Creation?

Errors often occur in it, leading to inefficiencies in chatbot creation, primarily due to technical issues within the platform. These errors persistently occur, making updating and testing chatbots effectively challenging. Furthermore, even after attempting to resolve these errors by deleting cookies from the browser, the problem persists, impeding the ability to create and test new versions of voice chatbots.

Voiceflow javascript

How can I Improve Chatbot Performance?

Following the given strategies can continuously enhance your chatbot’s performance and deliver a better user experience.

1. Gather Feedback

Feedback is invaluable for understanding how users interact with your chatbot and what improvements can be made. You can gather feedback through various channels, such as in-chat prompts, surveys, or direct user interviews. Analyzing this feedback will help you pinpoint areas of weakness and areas where your chatbot excels.

2. Iterate

Once you’ve collected feedback, it’s essential to act on it. Use the insights gained to make iterative improvements to your chatbot’s design, functionality, and overall user experience. It might involve refining conversation flows, adding new features, or addressing common user pain points. Regularly updating your chatbot based on user feedback ensures that it continues to evolve and improve over time.

3. Stay Updated 

AI technology and its features are continually evolving. It’s essential to stay informed about the latest advancements in both areas to leverage new capabilities and improve your chatbot’s performance. It might involve attending workshops, reading industry publications, or participating in online forums and communities. By staying updated, you can ensure that your chatbot remains competitive and continues to provide value to users.

With continuous refinement and innovation, your chatbot can become valuable in engaging and assisting users across various channels.

Components Of Voicflow

To enhance engagement and functionality, it enables you to include various elements in your chatbot interactions.

  • Text, Audio, Images, and Cards: You can incorporate text, audio files, images, and cards into your chatbot responses, enriching the user experience. 
  • Background Images for Cards: With cards, you can include background images, providing visual appeal to your chatbot responses, as seen on Voiceflow Google Assistant.


  • Absence of Galleries and Lists: Unfortunately, it lacks support for galleries (horizontal lists) or vertical lists, limiting design options compared to platforms like Google Assistant and Amazon Alexa.
  • Missing Functionalities: While platforms like Google Assistant allow actions like requesting user location or email permissions, it lacks these capabilities, potentially impacting the chatbot’s return on investment.

Use of Conditions and Components

  • Personalized Experiences: It supports conditions in chatbot flows, enabling personalized user experiences based on specific criteria.
  • Reusable Flows with Components: Components in it allow for the creation of reusable chatbot flows, facilitating the implementation of consistent interactions, such as asking for feedback at the end of conversations.

Additional Functionalities

  • Delays: Implement delays in chatbot responses to simulate more natural conversation pacing.
  • Emojis: Include emojis in chatbot messages to add emotional expressiveness.
  • Validation: To ensure data accuracy, validate user input for email, phone number, and date formats.
  • Interactive Elements: Incorporate persistent menus, quick replies, buttons, and free text input to enhance user interaction and navigation.
  • Media Content: Support for images, videos, and audio attachments to provide diverse content formats in chatbot interactions.
  • Location Sharing: Allow users to share their location within chatbot conversations for location-based services.

Features Of Voiceflow

Here are its unique features.

1. Voiceflow Templates & Cloning

It offers a starting point for your chatbot projects by offering 22 pre-designed templates. These templates cover a range of use cases and industries, giving you a head start in the development process. However, within the platform, you can’t create templates to share with others. But don’t worry; it compensates for this limitation with its cloning feature. 

You can duplicate entire chatbot flows and individual elements, making it easy to reuse and customize existing components, thus saving you time and effort as you build new chatbot experiences. While you can’t create and distribute custom templates in this tool, the cloning feature provides a practical alternative. With just a few clicks, you can duplicate chatbot flows and elements, allowing for efficient iteration and customization of your chatbot designs. 

2. Tutorials and Documentation

You can access video tutorials and comprehensive voiceflow documentation to help you understand and utilize its features effectively. These Voiceflow tutorials cover many topics, from basic functionalities to advanced techniques, ensuring you have the information you need to get started and succeed with your projects.

3. Channels 

It offers versatility in channel options, allowing you to develop voice chatbots for leading platforms like Google Assistant and Amazon Alexa. Moreover, you can prototype chatbots for various channels, spanning interactive voice response systems, mobile apps, websites, and popular social media and messaging platforms.

Prototype Channels 

  • Interactive Voice Response (IVR)
  • General chatbots
  • Mobile apps
  • Website
  • Social media platforms such as Facebook, Instagram, Whatsapp, and Telegram
  • Direct messaging platforms like SMS, Slack, Skype, and Email

4. AI & NLP

It makes it easy for your chatbot to understand what users mean. You can teach your chatbot to recognize different intents by adding training phrases called Utterances. Also, you can use entities, known as Slots, to identify specific pieces of information in the user’s input.

It performs well in AI tasks, allowing your chatbot to understand and respond effectively to users. With features like keywords, intents, entities, and integration with Dialogflow, it enables you to create chatbots that can handle conversations smoothly and provide personalized responses.

5. User Interaction

In Voiceflow bot, you can engage with users by asking questions and storing their responses automatically using the Capture element. This feature allows you to effectively collect and organize user data, utilizing custom fields to store specific information.

6. User-Friendly Interface

It offers a simple interface for creating chatbots and their workflows. You can choose different channels and customize your chatbot’s response using a visual builder. Testing your chatbot as you go and tweaking it for a better user experience is straightforward. 

Handy features like speak variants and prototype sharing make the whole process smoother. However, you may encounter issues like slow loading times and errors during testing, which could slow you down.

7. Customer Support

In addition to self-help resources, it provides customer support through live chat and email. If you have questions, encounter difficulties, or need assistance with your chatbot development, you can contact their support team for prompt assistance and guidance.

VoiceFlow Pricing

It provides a free forever plan with two free projects and 5,000 messages per month. The Pro plan, priced at $40 per editor per month, offers unlimited projects and 250,000 messages monthly. Additional pricing details and plans are available on the official website.

Are there any Voiceflow Alternatives?

Here are some alternatives to this tool:

  • Dialogflow
  • Botpress
  • Chatfuel
  • Microsoft Bot Framework
  • ManyChat
  • IBM Watson Assistant
  • Wit.ai

Benefits Of VoiceFlow

  • It offers you an intuitive interface, making chatbot design simple and user-friendly. 
  • You can easily understand and customize chatbot interactions with its visual flow builder. 
  • Expanding your reach, you can develop chatbots for various channels, including Google Assistant and Amazon Alexa. 
  • You can customize chatbot responses to suit your specific needs and preferences. 
  • You can use it’s prototyping capabilities to iterate and test chatbot concepts quickly. 
  • Get benefits from flexible pricing options, including a free forever plan that caters to users of all budgets. 
  • Develop engaging voice chatbots for voice-driven interfaces and share prototypes easily for collaboration and feedback.

Limitations Of VoiceFlow

Instead of a lot of benefits it also has limitations.  

1. Analytics

It lacks built-in analytics, which is a significant drawback. It’s puzzling that a tool primarily focused on prototyping overlooks analytics, considering that prototypes often undergo user testing. Access to analytics about these test users could significantly aid in improving chatbots more efficiently.

Alternative Solution

The only way to access voiceflow analytics is by integrating it with Dashbot.io, an external chatbot tool. This integration allows you to gather insights into metrics such as user input, sent messages, open rate, click rate, conversion rate, and fallback rate.

Analytics is essential for understanding how users interact with your chatbot during testing and refining its performance based on real user data. Without built-in analytics, users must rely on external tools like Dashbot.io to gather these insights and optimize their chatbot effectively.

2. Ecommerce

It does not offer direct integrations with eCommerce platforms, which limits its capabilities for handling transactions within chatbots. It does not support direct integrations with payment gateways, platforms like Shopify or WooCommerce, or features enabling users to make purchases directly within the chatbot interface.

Additionally, there is no functionality for addressing cart abandonment within Voiceflow’s ecosystem. While it excels in voice-driven interactions and prototyping, it lacks the features necessary to support eCommerce functionalities directly within chatbots. Also explore Artificial Intelligence stocks under $10.

3. Optimization

A/B Testing isn’t available in it, which means you might miss out on refining and enhancing your chatbot’s performance. This tool allows you to compare different versions of your chatbot to see which works better regarding user engagement or conversion rates.

A/B Testing is crucial for fine-tuning your chatbot based on real user data. Without it, it is challenging to optimize your chatbot effectively. To conduct A/B Testing, you may explore external solutions or integrate it with other platforms that offer this capability.

4. Marketing 

Its marketing capabilities are limited, as its primary focus revolves around Google Assistant and Amazon Alexa channels. While it offers features like Facebook and native website widgets to direct users to your chatbot, the platform lacks direct support for creating landing pages. You can also explore AI stock trading bot.

However, you can independently design simple landing pages to drive traffic to your chatbot. Additionally, its users can use Facebook Ads to promote their chatbots and reach a wider audience. Other features include one-time notifications for re-engagement, auto-reply to Facebook comments, button creators for easy interaction, and the ability to create custom URLs for direct access to your chatbot.

5. Live Chat Integration

It doesn’t offer integration with live chat, which is a limitation because it’s a crucial feature for any chatbot builder. However, it does integrate directly with Google Sheets, Whatsapp, Zapier. You can manage data in Google Sheets, including creating, retrieving, updating, and deleting information.

Voiceflow API Integration

Moreover, you can exchange data with other applications using the API block in Voiceflow. It allows you to send or receive data seamlessly.

6. Unavailable Messaging Features

It does not support sending broadcasts or sequences. This limitation is logical since it primarily serves Google Assistant and Amazon Alexa, where such features are not applicable. Create chatbots that support multiple languages simultaneously, although translating them isn’t straightforward.


Yes, it does offer a free plan. With the free plan, users can create up to 2 projects for personal use. Additionally, this plan allows users to launch an Alexa Skill, a Google Action, and provides 5,000 monthly messages.

It has some limitations, including built-in analytics, limited eCommerce integrations, and the lack of optimization features like A/B testing. Additionally, it may not be suitable for complex chatbot projects that require integration with other systems without programming skills.

While it offers some marketing features, such as Facebook website widgets and Facebook Ads integration, its capabilities in this area are limited. It lacks direct support for creating landing pages and comprehensive analytics for tracking marketing performance.

It enables you to develop chatbots for various channels, including Google Assistant, and Amazon Alexa, and prototypes for platforms like Interactive Voice Response (IVR), mobile apps, websites, and popular messaging platforms like Facebook, Instagram, Whatsapp, and Telegram.

Final Verdict

Despite a few drawbacks, like occasional errors and the lack of advanced features, it’s a great option for creating basic chatbot interactions. Its free plan and simple interface make it accessible to anyone interested in experimenting with AI chatbots.

Voiceflow is good for making basic chatbot designs quickly and easily. But you’ll need programming skills if you want to make a fully functional chatbot that works with other systems like your CRM. So, for big companies, it could be a good fit, but there might be simpler options for smaller projects.

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